A non-bank token (NFT) collector adopted laws and regulations on the OpenSea NFT market due to several kinds of charges, including being locked up for more than three months after becoming the victim of a phishing attack scam

OpenSea customer Robbie Acres told Coin Telegram that he immediately reported to the NFT market after his NFT was stolen according to the phishing attack scam. However, NFT collectors claim to have encountered many difficulties. Acres explained:

"It took them 48 hours to respond. At that time, the stolen property had been sold. This is because customers seriously underestimated this property in terms of priority speed rather than use value."

In addition, the NFT market also made a response and determined its account to avoid further adverse effects. However, according to Acres, this does not require solutions at the same time. "Although I have been required to open my assets several times, Opensea still detained my assets for more than three months," he added.

NFT investors feel that the market should bear the losses incurred during this period. Acres believes that due to the OpenSea action, it may damage up to $500000.

He said: "OpenSea's actions have caused huge property losses to me, whether intentionally or inadvertently. I am a good investor in web3 community.". For this reason, Acres hired the support of lawyers to implement actions on OpenSea.

Enrico Schaefer, head of Acres legal team, said that this is not an independent case. The lawyer confirmed how many people are dealing with the same problem. Schaefer explained:

"I used to communicate with and represent many people in the Opensea market who had their NFT stolen or their accounts damaged. In some cases, Opensea admitted that it was not successful, thus making the account users detailed. In other cases, Opensea only ignored this situation."

In addition, the lawyer commented, "OpenSea needs to consider its customers, namely those who buy and sell NFT, rather than be confused by the increase, investors' dollars and annual income."

When asked about Acres, a spokesperson for OpenSea told CoinTelegram:

"Theft in the problem occurred outside OpenSea. Before OpenSea realized the theft of the reported content, these items were sold. Soon after we received the call and realized it, we banned the use of these items, and the customer's account was opened."

In addition, the website emphasizes that it has invested special tools and management in order to avoid and check theft and prevent reselling stolen items on the software. They wrote:

"Theft is one of the major and challenging ecosystem problems to be solved, because it appears in many different data surface areas and uses many different (legal and compliance) communication methods."

On August 11, the NFT market released a new current policy on stolen items to include and expand the use of police reports. For this matter, some customers claimed on Twitter that OpenSea could not help when his NFT was stolen.